Delivery
Sending parcels within the same state
| Service | Posted for delivery | Delivery by (business day after posting) |
|---|---|---|
| Regular parcel | Within metropolitan areas of capital cities, or within the same city or town or environs | 3-4 days |
| Between a metropolitan area of a capital city and country locations | 3-4 days | |
| Between country locations | 4-5 days |
Sending parcels to other states
| Service | Posted for delivery | Delivery by (business day after posting) |
|---|---|---|
| Regular parcel | Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide | 3-5 days (between metropolitan areas) |
| Melbourne / Brisbane; Melbourne / Tasmania; | 4-8 days (between metropolitan areas) | |
| To other interstate locations | Please ask at your local |
Return
You are required to notify [email protected] within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images or a short video of the damaged product in order to proceed with the return process.
Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
To make a claim, you must provide us with a copy of your invoice showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
Refund generally takes up to 3 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Please note: Refunds cannot be issued on your wrong choice of item selection, such as change of mind, wrong color, size or quantity.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.
Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.
All items
| State | Postcode | Suburb |
| SA | 5701 | WOOLUNDUNGA |
| WA | 6740 | DRYSDALE RIVER |
| WA | 6740 | MITCHELL PLATEAU |
| WA | 6740 | OOMBULGURRI |
| WA | 6740 | KALUMBURU |
| WA | 6740 | PRINCE REGENT RIVER |
| WA | 6740 | WYNDHAM |
| WA | 6743 | WARMUN |
| WA | 6743 | CAMBRIDGE GULF |
| WA | 6743 | LAKE ARGYLE |
| WA | 6743 | DURACK |
| WA | 6743 | GIBB |
| WA | 6743 | KUNUNURRA |
| TAS | 7151 | HEARD ISLAND |
| TAS | 7151 | DAVIS |
| TAS | 7151 | MAWSON |
| TAS | 7151 | MACQUARIE ISLAND |
| TAS | 7151 | MCDONALD ISLANDS |
| TAS | 7151 | CASEY |
Bulky items
| State | Postcode |
| NT | 0800-0999 |
| NSW | 2641,2717, 2831, 2898, 2899 |
| QLD | 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959 |
| QLD | 4806-4899, 4900-4999, 9960-9999 |
| SA | 5701 |
| WA | 6055 |
| TAS | 7151 |
| WA | 6215-6699 |
| WA | 6700-6799 |
